Tipper Van - Rubbish Removal and Waste Collection Prices in Marylebone, W1
Luton Van - 
17/11/2024
Nestled in the heart of London, Marylebone boasts an enviable mix of historical charm and modern...
Waste Disposal Marylebone Service Terms and Conditions
These Terms and Conditions set out the basis on which Waste Disposal Marylebone provides waste collection and related services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation requesting waste disposal or collection services.
Company, we, us or our means Waste Disposal Marylebone, the provider of the services.
Services means waste collection, removal, loading, transport, recycling and disposal services, together with any related work we agree to provide.
Premises means the property, site or location where the Services are to be provided.
Waste means any items, materials, rubbish or refuse presented by the Customer for collection and disposal under these terms, excluding any prohibited or restricted materials specified in these Terms and Conditions or under applicable law.
2. Scope of Services
2.1 The Company provides waste collection and disposal services for domestic and commercial customers, including but not limited to general refuse, bulky items, light construction waste and recyclable materials, subject to compliance with applicable waste regulations.
2.2 The precise scope of the Services, including the type and volume of waste to be collected, access arrangements, timing and any special requirements, will be agreed with the Customer at the time of booking or as confirmed in our written or verbal quotation.
2.3 We reserve the right to refuse to collect any waste that is hazardous, prohibited, incorrectly described, improperly packaged or which in our reasonable opinion poses a risk to health, safety, property or the environment.
3. Booking Process
3.1 Bookings may be made by telephone or email or by any other method we make available from time to time. All bookings are subject to these Terms and Conditions.
3.2 The Customer must provide accurate and complete information when booking, including the address of the Premises, access details, type and approximate quantity of waste, and any relevant site constraints such as parking limitations or restricted access.
3.3 Any quotation given prior to the date of service is based on the information provided by the Customer. If, upon arrival, the waste volume, type or access conditions differ materially from those described, we may revise the quotation, adjust the price, or decline to perform some or all of the Services.
3.4 Bookings are confirmed only when we have acknowledged the booking and, where required, received any deposit or pre-payment requested. We may decline a booking at our absolute discretion.
4. Access and Customer Obligations
4.1 The Customer must ensure that we have safe, reasonable and lawful access to the Premises at the agreed time and date. This includes arranging suitable parking or access for our vehicles where required.
4.2 The Customer is responsible for obtaining any permits or authorisations necessary for our vehicles to park, load or unload near the Premises, unless we have expressly agreed in advance to arrange such permits.
4.3 The Customer must ensure that the waste is presented in a safe and accessible manner and that any sharp, heavy, or awkward items are identified to our operatives. We may refuse to remove items that are unsafe to handle.
4.4 Where waste is to be collected from inside a building or from areas beyond the public highway, the Customer must ensure that floors, staircases, lifts and access routes are safe, free from obstruction and able to bear the weight of the items being removed and our operatives.
5. Waste Description and Excluded Items
5.1 The Customer warrants that all waste presented for collection is accurately described and does not include hazardous or specialist waste, unless we have expressly agreed in advance to handle such materials in compliance with applicable regulations.
5.2 Unless otherwise agreed, we do not collect or dispose of the following categories of waste: asbestos, clinical or medical waste, chemicals, oils, fuels, solvents, paint in liquid form, gas cylinders, explosives, firearms, pressurised containers, radioactive materials, or any other substances classified as hazardous or requiring specialist handling or licensing.
5.3 If we discover prohibited or misdescribed waste among the items presented for collection, we may decline to remove such items, apply additional charges for handling and segregation, or terminate the Services. The Customer will be responsible for any costs, fines or claims resulting from misdescription of waste.
6. Pricing and Quotations
6.1 Prices are generally based on the volume, weight, type of waste and the time required to complete the collection, together with any applicable charges for access difficulties, additional labour, or parking expenses.
6.2 Any quotation provided before the collection is an estimate based on the information supplied by the Customer. The final price may be adjusted on site after our operatives have inspected the waste and the conditions at the Premises.
6.3 All prices are quoted exclusive of any applicable VAT or other taxes, which will be charged at the prevailing rate where required by law.
6.4 We reserve the right to revise our pricing from time to time. The applicable price for the Services will be confirmed at the time of booking or immediately prior to commencing the work.
7. Payments and Invoicing
7.1 Payment is due on completion of the Services, unless otherwise agreed in writing prior to the collection. We may require full or partial payment in advance for certain types of work, larger jobs, or for new commercial Customers.
7.2 Payment may be made by cash, card or bank transfer, or by any other method we agree to accept. We do not accept payment by cheque unless agreed in advance.
7.3 Where we issue an invoice with credit terms, payment must be made in full within the time specified on the invoice. If no period is specified, payment is due within 14 days of the invoice date.
7.4 We reserve the right to charge interest on overdue amounts at the statutory rate applicable to late payments, together with any reasonable costs incurred in recovering outstanding sums.
8. Cancellations and Amendments
8.1 The Customer may cancel or amend a booking by giving us notice by telephone or email.
8.2 If the Customer cancels a booking more than 24 hours before the scheduled collection time, no cancellation fee will normally apply, unless we have incurred specific costs that cannot be recovered.
8.3 If the Customer cancels a booking less than 24 hours before the scheduled collection time, we may charge a reasonable cancellation fee to cover our administrative and scheduling costs.
8.4 If our operatives attend the Premises at the agreed time and are unable to gain access, or if the Customer is not present where their presence is required to complete the Services, we may charge a call-out fee or treat the booking as cancelled on short notice.
8.5 Any request to alter the date, time, location or scope of the Services is subject to our availability and may result in a revised quotation or additional charges.
9. Performance of Services
9.1 We will use reasonable care and skill in providing the Services and will endeavour to carry out the work on the date and time agreed with the Customer. However, all times are estimates and may be affected by traffic, weather, access or other factors beyond our reasonable control.
9.2 If we anticipate a significant delay or are unable to attend on the agreed date due to circumstances beyond our control, we will inform the Customer as soon as reasonably practicable and arrange an alternative time.
9.3 We may use employees, subcontractors or agents to perform the Services. All such parties are bound by obligations consistent with these Terms and Conditions.
10. Waste Handling and Environmental Compliance
10.1 We handle, transport and dispose of waste in accordance with applicable UK waste management legislation, duty of care requirements and relevant environmental regulations.
10.2 Waste collected from the Customer will be taken to licensed transfer stations, recycling facilities or disposal sites, as appropriate for the waste type and in line with current best practice and regulatory standards.
10.3 We endeavour to maximise recycling and reuse of materials where economically and environmentally viable. However, we make no guarantee as to the percentage of waste that will be recycled in any particular collection.
10.4 The Customer retains responsibility for compliance with any legal duties relating to the generation, storage and description of waste at the Premises up to the point of collection. Once the waste has been loaded onto our vehicle and accepted by us, responsibility for its handling and disposal transfers to the Company, subject to these Terms and Conditions and applicable law.
11. Liability and Loss
11.1 We will take reasonable care to avoid damage to property when carrying out the Services. However, the Customer acknowledges that the movement of heavy or bulky items, and the use of vehicles near the Premises, may carry some risk of damage.
11.2 We will not be liable for any damage to driveways, access routes, surfaces or underground services caused by the weight or movement of our vehicles, where the Customer has requested or consented to our vehicles entering onto private property or areas not generally designed for such use.
11.3 We will not be responsible for any pre-existing damage, wear or defect at the Premises, or for any damage arising from defective or unsafe structures, flooring or access routes.
11.4 Our total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, will be limited to the amount paid or payable by the Customer for the relevant Services, except in cases where liability cannot lawfully be limited or excluded.
11.5 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
11.6 We will not be liable for any indirect, consequential or economic losses, including loss of profits, business interruption or loss of opportunity, arising out of or in connection with the Services.
12. Customer Property and Items Removed
12.1 The Customer is responsible for ensuring that any items presented to us as waste are not required and that no personal belongings, confidential documents, valuables or items of sentimental value are included in the waste.
12.2 Once items have been removed and loaded onto our vehicle, they are deemed to be waste and become the property of the Company. We are under no obligation to retrieve items mistakenly presented as waste once they have been removed from the Premises.
13. Complaints and Disputes
13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, providing full details of the issue, so that we may seek to resolve the matter.
13.2 We will investigate complaints in a timely and fair manner and will aim to respond with our findings and any proposed resolution within a reasonable period.
14. Data Protection and Privacy
14.1 We collect and process personal information about Customers for the purposes of managing bookings, providing the Services, handling payments and fulfilling our legal obligations.
14.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to protect such data against unauthorised access, loss or misuse.
15. Force Majeure
15.1 We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure is due to events beyond our reasonable control. This may include extreme weather, traffic disruptions, strikes, accidents, acts of terrorism, utility failures or changes in law or regulation.
15.2 In such circumstances, we may suspend the Services and will seek to resume or reschedule them as soon as reasonably practicable.
16. Variations to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking and the related Services.
16.2 Any variation to these Terms and Conditions requested by the Customer will be valid only if agreed by us in writing.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by Waste Disposal Marylebone.
18. Entire Agreement
18.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.
18.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
